MacinDoc
Aug 26, 11:40 PM
I just called Apple support, I was on hold for over 20 minutes, then I was disconnected. No wonder people are unhappy :mad: :( :confused:
I mentioned this on the battery recall forum, so ignore this post if you've already read it, but I think it may help explain why this sort of thing is happening.
I know it's frustrating to wait to speak to a customer services rep when there's a potential problem with your Mac, but before complaining that Apple has a problem with customer service, let's look at things objectively.
Let's say that Apple sells approximately 12,000 computers per day (a realistic estimate, based on their most recent financial statement). If 1 in 10 customers needs to speak with a customer services rep (this estimate is high, I think, but sometimes more than one consulation is required, so I will be generous with this number), and if a rep can deal with 10 problems per day (a very conservative estimate), then Apple could theoretically provide for all of its computer-related customer service needs with a total of 120 computer-oriented customer support staff (I am excluding iPod customer support staff from this discussion). Now, that number sounds really low, so let's multiply it by 10, for a total of 1200 customer support staff (this would mean that each would normally only have to deal with one customer per day). I understand that 1.8 million batteries were recalled, and this would mean that each customer support rep would have to deal with 1500 recalled batteries. Does anyone think that this can be done, along with all the other usual customer service needs, in a day, a week, or even a month? Apple is going to have to divert staff from other areas to deal with this problem. Remember, the number of batteries recalled is greater than the number of computers Apple ships in a quarter!
I mentioned this on the battery recall forum, so ignore this post if you've already read it, but I think it may help explain why this sort of thing is happening.
I know it's frustrating to wait to speak to a customer services rep when there's a potential problem with your Mac, but before complaining that Apple has a problem with customer service, let's look at things objectively.
Let's say that Apple sells approximately 12,000 computers per day (a realistic estimate, based on their most recent financial statement). If 1 in 10 customers needs to speak with a customer services rep (this estimate is high, I think, but sometimes more than one consulation is required, so I will be generous with this number), and if a rep can deal with 10 problems per day (a very conservative estimate), then Apple could theoretically provide for all of its computer-related customer service needs with a total of 120 computer-oriented customer support staff (I am excluding iPod customer support staff from this discussion). Now, that number sounds really low, so let's multiply it by 10, for a total of 1200 customer support staff (this would mean that each would normally only have to deal with one customer per day). I understand that 1.8 million batteries were recalled, and this would mean that each customer support rep would have to deal with 1500 recalled batteries. Does anyone think that this can be done, along with all the other usual customer service needs, in a day, a week, or even a month? Apple is going to have to divert staff from other areas to deal with this problem. Remember, the number of batteries recalled is greater than the number of computers Apple ships in a quarter!
Sydde
Mar 19, 05:46 PM
It's a known fact the Obama Administration monitors MacRumors forums for a populist read on issues... ;) Yes I agree business is in charge colored by perceived economic end-results.
Until we have publicly funded campaigns, there will be no change. As long as it costs millions to get elected, business will continue to set policy, maintain the farce of two different parties and basically run the country, a situation I think the OP of this thread is in favour of.
Until we have publicly funded campaigns, there will be no change. As long as it costs millions to get elected, business will continue to set policy, maintain the farce of two different parties and basically run the country, a situation I think the OP of this thread is in favour of.
Lesser Evets
Mar 31, 05:17 PM
I kind of wonder if many people replying in the first couple pages were actually reading the damn article posted on MacRumors... it read like complete, emotional, bellicose nonsense. WTF, people. I stopped reading at the end of the second. Why waste time with cluelessness?
If you're going to spew nonsense, at least make it relevant to the thread.
Agreed.
If you're going to spew nonsense, at least make it relevant to the thread.
Agreed.
grum
Sep 19, 06:39 AM
What's funny is that even if new MacBooks and MacBook Pros were released tomorrow with the newer Merom chip, 90% of you folks in here wouldn't notice a difference in your daily computing. You would not say "OMG, this 64 bit processing and extra .16Ghz speed is AWESOME!!! I can't BELIEVE I lived without this for so long!!!" You wouldn't even notice unless someone told you.
Sorry but I've heard this so many times it gets pretty annoying. Dont assume to know what ppl want to use their Macbooks for. I want to use it for music production which can be very intensive on the processor, other people for graphics etc where a few seconds shaved off processing times when added up many times can make quite a difference to productivity.
Also, when the new chips come out it will instantly knock a chunk off the resell value - yes this is always the way with technology but buying when an update is coming soon seems silly.
Sorry but I've heard this so many times it gets pretty annoying. Dont assume to know what ppl want to use their Macbooks for. I want to use it for music production which can be very intensive on the processor, other people for graphics etc where a few seconds shaved off processing times when added up many times can make quite a difference to productivity.
Also, when the new chips come out it will instantly knock a chunk off the resell value - yes this is always the way with technology but buying when an update is coming soon seems silly.
epitaphic
Sep 13, 02:00 PM
I think you've misunderstood. Merom/Conroe/Woodcrest are one microarch now. That's Intel's point -- the core is essentially the same.
Conroe and its derivatives are a step away from Intel's former flagship NetBurst, but even these processors are a bit of a dying breed: during Intel's shift to 45nm, the company will no longer focus on derived microprocessor cores in favor of refined unified core architectures.
So what do you think they meant with M/C/W being a derived arch and Penryn,etc being unified archs?
From what I understood, they'll stop having different characteristics (FSB,RAM,Cache) and instead just differentiate them with MHz and core count. Hence all the stories that future Intel chips (starting with Penryn I presume) won't use FSB.
Conroe and its derivatives are a step away from Intel's former flagship NetBurst, but even these processors are a bit of a dying breed: during Intel's shift to 45nm, the company will no longer focus on derived microprocessor cores in favor of refined unified core architectures.
So what do you think they meant with M/C/W being a derived arch and Penryn,etc being unified archs?
From what I understood, they'll stop having different characteristics (FSB,RAM,Cache) and instead just differentiate them with MHz and core count. Hence all the stories that future Intel chips (starting with Penryn I presume) won't use FSB.
ictiosapiens
Jul 15, 06:31 AM
Man if they put the power supply on the top that would just be insanely stupid. 2 Optical drives is fine by me, although I am good with just one. But the post above about a Blu-Ray drive would make having 2 logical, one is Blue-ray, other is DVD/CD +/- RW.
-mark
Why is it stupid to put the psu on the top? as far as I'm aware heat rises(the psu produces quite a bit of heat regardless of processor load, so constant heat), so it would be the sensible thing to have done if they still had heat issues... Only because pcs are like this, it doesn't make it a bad idea...
edit: sorry, I hadn't reached that last post...
-mark
Why is it stupid to put the psu on the top? as far as I'm aware heat rises(the psu produces quite a bit of heat regardless of processor load, so constant heat), so it would be the sensible thing to have done if they still had heat issues... Only because pcs are like this, it doesn't make it a bad idea...
edit: sorry, I hadn't reached that last post...
iGary
Sep 12, 11:02 AM
The folks over at Anandtech have dropped engineering samples of the quad core cloverton into a Mac Pro - http://www.anandtech.com/mac/showdoc.aspx?i=2832&p=6
and it worked ... all eight cores were recognised.
The rest of the article was interesting too.
This willl probably be the update I purchase next year - if it makes it into the Mac Pro - thanks for the link.
and it worked ... all eight cores were recognised.
The rest of the article was interesting too.
This willl probably be the update I purchase next year - if it makes it into the Mac Pro - thanks for the link.
appleguy123
Feb 28, 06:58 PM
I have no problem being exclusionist to bad ideas like rape and paedophilia
That's not being exclusionist.
Rape and paedophilia are bad no matter who does them.
It would be exclusionist to say:
"Rape and pedophilia are bad for everyone except for Catholics"
Oh wait...
That's not being exclusionist.
Rape and paedophilia are bad no matter who does them.
It would be exclusionist to say:
"Rape and pedophilia are bad for everyone except for Catholics"
Oh wait...
zacman
Apr 19, 03:29 PM
2.5 million more? Apple has likely sold more than double then number of iPhones in q1 2011 than q1 2010 (8.75 million).
I'm speaking about estimated Q1/11 to Q4/10 numbers (the est. Q1/11 numbers is what that news was about...). And what about reading the graphs I posted yourself? :rolleyes:
I'm speaking about estimated Q1/11 to Q4/10 numbers (the est. Q1/11 numbers is what that news was about...). And what about reading the graphs I posted yourself? :rolleyes:
Steviejobz
Mar 22, 01:03 PM
Can I exchange my iPad 2 for this Playbook?
I really like the minimal app appearance of the Playbook compared to Apple's cluttered group of tens of thousands of applications.
I really like the minimal app appearance of the Playbook compared to Apple's cluttered group of tens of thousands of applications.
afrowq
Apr 9, 08:01 PM
Of course not.
Glad you realize it was wrong to put those words in my mouth "lots of professionals I know".
Glad you realize it was wrong to put those words in my mouth "lots of professionals I know".
milatchi
Mar 22, 07:00 PM
When will RIM realize that nothing they can create, have created, or ever will create can be as good as something created by Apple? Some companies: Google, Microsoft, and RIM will just never learn.
Steve Jobs = Genius
Steve Jobs = Genius
THX1139
Aug 20, 03:45 AM
Anyway I'm glad you guys aren't too angry with me cause this time forward is really going to be a power explosion on all personal computers and we all know here that OS X is the only way to fly with the new hardware. Once we get Leopard on board and the remainder of all the pro aplications go UB and MultiCore Optimized, 2007 forward are going to be amazing times for creativity with little to no waiting for any processes to get done. :) Whoopie!
Yeah, now all we have to do is be able to afford it. Wonder what the price point on tigerton or clovertown is going to be. Probably way more coin than I have! How is it going to be possible for Apple or any other vendor to utilize those mega multi-core processers and keep the systems affordable for the common man? They are going to need a middle ground machine more than ever! Not every professional is going to need more than 4 cores let alone be willing to pay for it. I think the more processors, the more specialized the computer is going to become.
Yeah, now all we have to do is be able to afford it. Wonder what the price point on tigerton or clovertown is going to be. Probably way more coin than I have! How is it going to be possible for Apple or any other vendor to utilize those mega multi-core processers and keep the systems affordable for the common man? They are going to need a middle ground machine more than ever! Not every professional is going to need more than 4 cores let alone be willing to pay for it. I think the more processors, the more specialized the computer is going to become.
bryanc
Aug 27, 10:30 AM
There's nothing stopping Apple, Dell or anyone else from cruising the forums, reading blogs, etc. and collecting the best ideas out there. They may well be doing this already, but they don't need to, because they employ lots of bright people who can generate good ideas as fast as anyone on these forums.
The problem isn't coming up with the great ideas, it's doing the engineering, marketing, QA and legal wrangling necessary to get an idea implemented in a way that will work well, sell well, and not get you sued.
Apple has been doing a better job of this, IMHO, than most corporations for the past few years, however, they clearly stepped in a big pile with Creative. Fortunately, Apple has an agile legal team, and they appear to have been able to flick most of it off their shoes and onto those of their competitors with their settlement.
But my point is, Apple has no shortage of ideas, and the last thing they need is a ton of people filling out web forms with more 'great ideas' that they would wind up having to pay for.
Cheers
The problem isn't coming up with the great ideas, it's doing the engineering, marketing, QA and legal wrangling necessary to get an idea implemented in a way that will work well, sell well, and not get you sued.
Apple has been doing a better job of this, IMHO, than most corporations for the past few years, however, they clearly stepped in a big pile with Creative. Fortunately, Apple has an agile legal team, and they appear to have been able to flick most of it off their shoes and onto those of their competitors with their settlement.
But my point is, Apple has no shortage of ideas, and the last thing they need is a ton of people filling out web forms with more 'great ideas' that they would wind up having to pay for.
Cheers
jmgregory1
Mar 22, 03:42 PM
Everyone is trying to get a piece of what Apple created - and not suffer the same fate that all those that tried to compete with the iPod faced.
Without figuring out how to differentiate from what Apple is doing AND show the consumer how they can really USE the tablet, none of these players will do much more than get a small, very small, piece of the [Apple] pie.
Those people that want the iPad to do what a computer does or what a smartphone does, are not looking at the iPad the way it was intended - as something new and different. Why should it have to do what a laptop does or how a computer or phone does it?
I'm guessing that what Apple is really working on is a way to tie together all devices that isn't just a wired interface (think their data center).
Without figuring out how to differentiate from what Apple is doing AND show the consumer how they can really USE the tablet, none of these players will do much more than get a small, very small, piece of the [Apple] pie.
Those people that want the iPad to do what a computer does or what a smartphone does, are not looking at the iPad the way it was intended - as something new and different. Why should it have to do what a laptop does or how a computer or phone does it?
I'm guessing that what Apple is really working on is a way to tie together all devices that isn't just a wired interface (think their data center).
Multimedia
Aug 26, 08:28 PM
On the day that the MBP's with merom go on sale, I wonder WHAT TIME Apples website will change and display the new products? :confused:Updated Wesbite Is Usually by 9 Eastern. Occasionally later. But usually then. :)Probebly 10:00AM - 11:00AM Pacific time.No.Eastern? That's 6:00AM Pacific? You think? 9:00AM Pacific sounds good.No. its usually by 6AM Pacific 9AM Eastern. I KNOW - not guessing.
Hellhammer
Nov 27, 02:21 AM
Somehow I feel this game is too short and easy. I've had it for 3 days and I'm already level 18 and all races are way too easy to win. When I look at it, there aren't that many races in the game. IMO too many of those "you need this specific car to compete" races and then there is on race. Spent 400k on a Lambo to get into one race lol.
Maybe I waited too much but unless the Extreme Series is going to offer some more challenge, this will feel a bit lame. Sure there is online but still.
Maybe I waited too much but unless the Extreme Series is going to offer some more challenge, this will feel a bit lame. Sure there is online but still.
Nuc
Aug 25, 02:58 PM
Well I wasn't to happy with them yesterday because I got hung up on 5 times. The answering system must have been having problems. I'm on the phone right now with them, waiting..., so that I can get the Nike+ iPod kit replaced. To bad they didn't have more support staff to answer calls...
Nuc
Nuc
silverblue3
Aug 25, 04:24 PM
Granted, there are problems with the mac hardware. but till date, I've found apple tech support excellent. They have always replaced my hardware with no questions asked. In fact, they replaced my whole LCD screen on my 3 year old powerbook just because of a white spot.
Tomaz
Aug 7, 04:34 PM
Good lord. Whatever happened to simplicity? It looked like a three ring circus up there today.
Now come on. Time machine? With a picture of outer space and stars? This looks so gimmicky. They are getting to be like Microsoft and just adding new features instead of making things easier and streamlined. Why not just improve the Backup program that comes with .Mac or include it for free? Do we really need another interface? To me it looks like form over function.
Exactly my thoughts!! Looks like a Trekie (how do you write that??) was let loose :D
Now come on. Time machine? With a picture of outer space and stars? This looks so gimmicky. They are getting to be like Microsoft and just adding new features instead of making things easier and streamlined. Why not just improve the Backup program that comes with .Mac or include it for free? Do we really need another interface? To me it looks like form over function.
Exactly my thoughts!! Looks like a Trekie (how do you write that??) was let loose :D
jaxstate
Jul 27, 11:15 AM
Once again, I read it and read it well. The big deal about the G5 being in Mac was that the entire system was redesigned for better performance. Go read about the G5 system architecture if apple still has it up.
You really need to read about this...these chips are just a little higher clock speed. But they have a 20%+ boost at the same clock speed. They ARE making better chip designs instead of just bumping clock speed. Intel/Apple is actually doing pretty much the opposite of what you accuse them of doing.
You really need to read about this...these chips are just a little higher clock speed. But they have a 20%+ boost at the same clock speed. They ARE making better chip designs instead of just bumping clock speed. Intel/Apple is actually doing pretty much the opposite of what you accuse them of doing.
Dan==
Jul 27, 12:17 PM
How about a new Mac at WWDC?
Lower Model:
CConroe E6300 - 1.86 GHz � FSB1066 � 2 MB cache - ($185)
1GB RAM
160GB Serial ATA hard drive
Double-layer SuperDrive (DVD+R DL/DVD�RW/CD-RW)
One open PCI-Express expansion slot
One open Optical drive slot [maybe] (i.e. for 2nd DVD drive)
Graphics Card with 128MB SDRAM
Built-in AirPort Extreme and Bluetooth 2.0, USB/FW800
Remote [(?] I think this box will still be small enough to fit into home entertainment setups.]
Keyboard, Mighty Mouse...................................................... $999
Some Options:
Conroe E6600 - 2.40 GHz � FSB1066 � 4 MB cache � (+$100)
Wireless Keyboard/Mouse +$60
Add DVD/CD ROM drive (in 2nd slot) + $50
250GB SATA hard drive +$75
+1GB RAM (2GB total) +$100
+3GB RAM (4GB total) +$300
Slightly Better Graphics Card with 256MB SDRAM + $50
Much Better Graphics Card +$200+
http://img92.imageshack.us/img92/9648/macandmacminipx9.jpg
Lower Model:
CConroe E6300 - 1.86 GHz � FSB1066 � 2 MB cache - ($185)
1GB RAM
160GB Serial ATA hard drive
Double-layer SuperDrive (DVD+R DL/DVD�RW/CD-RW)
One open PCI-Express expansion slot
One open Optical drive slot [maybe] (i.e. for 2nd DVD drive)
Graphics Card with 128MB SDRAM
Built-in AirPort Extreme and Bluetooth 2.0, USB/FW800
Remote [(?] I think this box will still be small enough to fit into home entertainment setups.]
Keyboard, Mighty Mouse...................................................... $999
Some Options:
Conroe E6600 - 2.40 GHz � FSB1066 � 4 MB cache � (+$100)
Wireless Keyboard/Mouse +$60
Add DVD/CD ROM drive (in 2nd slot) + $50
250GB SATA hard drive +$75
+1GB RAM (2GB total) +$100
+3GB RAM (4GB total) +$300
Slightly Better Graphics Card with 256MB SDRAM + $50
Much Better Graphics Card +$200+
http://img92.imageshack.us/img92/9648/macandmacminipx9.jpg
wovel
Mar 31, 03:20 PM
This is a smart move. It had to happen sooner or later.
John Gruber would eat Steve Job's ***** if he could. His opinion is extremely biased.
Yet what he said is 100% accurate..Weird how that can happen sometimes.
Except... he's right. This was a bait-and-switch from Google. I don't think it was a bad move for the future of the platform, but it does render a lot of their PR commentary through history as bogus. As for Gruber, you clearly don't like him, but while he is certainly a fan of Apple he is usually correct.
Despite what the fandroids think, the Android Ecosystem is in a world of hurt. Fragmentation is a much bigger problem then even Jobs said and they have almost no market at all for paid applications today. They will continue to dominate the worthless bottom of the market and nothing else if they do not do something to reign in these manufacturers.
John Gruber would eat Steve Job's ***** if he could. His opinion is extremely biased.
Yet what he said is 100% accurate..Weird how that can happen sometimes.
Except... he's right. This was a bait-and-switch from Google. I don't think it was a bad move for the future of the platform, but it does render a lot of their PR commentary through history as bogus. As for Gruber, you clearly don't like him, but while he is certainly a fan of Apple he is usually correct.
Despite what the fandroids think, the Android Ecosystem is in a world of hurt. Fragmentation is a much bigger problem then even Jobs said and they have almost no market at all for paid applications today. They will continue to dominate the worthless bottom of the market and nothing else if they do not do something to reign in these manufacturers.
Multimedia
Sep 14, 05:56 PM
:eek: :eek: What's planned after 8 core processors? 16 cores on a chip? Seriously?? :confused: :confused:Not sure about beyond 8 which can be paired into a 16 core Mac. Perhaps. Too far out to tell although it is casually mentioned in the roadmap.
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